Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing quality pet products at competitive prices. Please read our shipping policy carefully before placing your order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been received.

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

As a dropshipping store, our products are sourced from individual suppliers and sellers located in different regions. Because of this:

  • Shipping times may vary depending on the product and supplier.

  • If your order contains multiple items, they may be shipped separately and arrive at different times.

  • Estimated delivery times generally range from 7–21 business days, although some orders may arrive sooner or take longer depending on the destination, customs processing, holidays, or carrier delays.

Please note that these are estimated delivery times and are not guaranteed.

Multiple Shipments

To ensure faster fulfillment, items in the same order may be shipped from different warehouses or suppliers. As a result:

  • You may receive multiple tracking numbers.

  • Packages may arrive on different days.

Shipping Delays

While we work closely with our suppliers to ensure timely delivery, occasional delays may occur due to:

  • High order volumes

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Other unforeseen circumstances

We appreciate your patience and understanding if these situations arise.

Shipping Costs

Shipping costs are calculated at checkout (or offered free if applicable) and will be displayed before you complete your purchase.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier and supplier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team at wisepetclub@gmail.com. We're happy to help and will respond as quickly as possible.